When Do I Perform the Work?
When you sign up as a Motili contractor, you agree to complete jobs according to different Service Level Agreements time frames.
- Planned work - The contractor works with the equipment supplied by Motili and performs repairs or replacements according to the work order.
- Unplanned work - The contractor diagnoses and inspects the equipment as needed, recommends a solution, and performs the repair or replacement. These are the expected response and resolution times for unplanned work from creation to completion.
| Response and Resolution Times for Unplanned Work | |||
| Routine | Urgent | Emergency | |
| On-site | Within 4 days | Within 48 hours | Within 24 hours |
| Service Call | 4 days or less | 4 days or less | 3 days or less |
| Repair/Replace | 7 days or less | 4 days or less | 2 days or less |
| Quote or Repairs Completed |
Within 24 hours (if quote submitted, repairs are complete within 3 days) | Within 24 hours (if quote submitted, repairs are complete within 3 days) | Within 24 hours (if quote submitted, repairs are complete within 2 days) |
